Refund and cancellation policy

This policy applies to purchases made from Urbi Labs LLC (“Urbi Labs”, “we”, “us”). If a written agreement or a product’s own terms say something different, that agreement or those terms apply.

Subscriptions

• You can cancel a subscription at any time from your account, where available, or by writing to hey@urbilabs.co.
• Cancellation stops the next renewal. You keep access until the end of the period you already paid for, and you will not be charged again.
• If you cancel within 14 days of your first payment, you can ask for a full refund of that first payment.
• After that, we do not refund partial billing periods, except where the law requires it.

Client projects

• Projects follow the written quote or agreement accepted before work starts, including its payment schedule.
• If a project is cancelled before work begins, any advance payment is refunded in full.
• Once work has started, payments for work already delivered or in progress are not refundable; any amount paid for work not yet started is refunded.

Charges made in error

If you were charged twice, charged after cancelling, or charged the wrong amount, write to us within 30 days of the charge and we will refund the difference.

How to ask for a refund

Write to hey@urbilabs.co with the email used for the purchase and the date or receipt of the charge. We reply within 5 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.

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